0:00
0:00

01

Alberto Marcelo Jr

Hi there! Thanks for checking, You can call me Abet for short and I’m your next part-time client support hero.

Leveraging years of experience in providing both offline and online support, I deliver solutions that drive customer loyalty and business success.


I let my output speak for my deliverables, I always make sure that I am an asset to company I work for rather than a liability.

EXPERIENCE

02

Nov 2021 - Present

Tier 1 Team Lead - (Aurora Solar)

@Shiloh Business Support Services

May 2021 - Nov 2021

Tier 1 Customer Support - (Aurora Solar)

@Shiloh Business Support Services

Oct 2017 - Apr 2021

IT Service Desk Analyst

@Ocwen Business Solutions Inc.

Jul 2016 - Sept 2017

Technical Support - (Google Workspace)

@ Telus International Philippines

Jan 2015 - Oct 2015

Lead Technical Consultant - (M-Files)

@ American Technologies Inc.

Mar 2005 - Jan 2015

Service Engineer

@Functional Inc.

03

SKILLS

  Customer Support100%
Phone Support100%
Technical Support100%
Chat Support100%
Email Support100%
Troubleshooting100%
Ticketing Systems100%
Graphic Design100%
Remote Support100%
Team Work100%
User Management100%
Root Cause Analysis100%

TOOLS

04

CONTACT

linkedin.com/albertomarcelo

hello@5bearsmedia.studio

facebook.com/abet.marcelo.7

© Alberto Marcelo / All Rights Reserved / Made with Love from the Philippines

Made With Brizy